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Event Details

    Civility: What’s the Big Deal? - Approved for 2.0 HRCI - General Recertification Credits

    Date: August 20, 2014, 6:00pm – 8:30pm
    Ericka Carmona-Vega
    Gaithersburg Hilton, 620 Perry Parkway, Gaithersburg, MD 20877
    $45.00 Walk-ins
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    We're excited to welcome guest speaker Kelly Frager, owner of Etiquette for Everyday and Certified Etiquette and Instructor through the International School of Protocol.  She will talk to us about - Civility: What’s the Big Deal?

    About the Program:

    By the end of the interactive presentation, participants will be able to:

    1. Identify what incivility looks like in the workplace

    2. List 5 reasons for the current state of incivility

    3. Understand how and why incivility impacts a business’ bottom line

    4. List twelve ways, as HR professionals, they can promote civility at their business and in their personal and professional lives

      Describe how this presentation will add to the PHR, SPHR or GPHR-Certified professional’s knowledge:

      Most employee relations issues eventually end up in Human Resources. Many of these issues have some type of incivility current running through them. As HR professionals, an increase awareness and understanding of civility, incivility and how it impacts the workplace & bottom line can be used to promote positive initiatives to all employees, often before they become civility issues. HR professionals can utilize knowledge/awareness gained to return to their workplace and promote civility by educating others and raising their awareness.

    About the Speaker:

     Owner of Etiquette for Everyday and Certified Etiquette Instructor through the International School of Protocol, Kelly truly enjoys speaking and teaching about modern etiquette as it relates to building confidence, promoting courtesies and helping others know how to connect. As a former corporate human resources professional and trainer, she observed first- hand the importance civility and solid communication skills play in workplace success. Through raising three children with her husband Todd, she recognized that these life skills should be taught early and reinforced throughout our children’s lives. Since 2008, she has worked with hundreds of youth, ages 4 through 16, talking to them about first impressions, communication skills, social skills and table manners. In 2010, Kelly began working with businesses and adults to help them improve their professional and personal image through these same proven success factors. She delivers webinars, conducts on-site training, offers individual coaching and is a featured guest speaker for businesses, community and service organizations. She is also an adjunct faculty member at both Carroll and Frederick Community Colleges.

    Kelly received a Bachelor of Science degree from Penn State University and earned a Master of Science degree in Human Resources Development from Johns Hopkins University. Her education, coupled with etiquette certification, work experience and extensive volunteer activities has allowed Kelly to create a business that adds value to our society. She believes that when we are confident, courteous and understand how to make connections, the world is a brighter place!


    Registration is now closed.  Walk-ins are welcome.